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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Assembly is tool-free and follows an obvious sequence: connect pole sections by size, insert into the flag sleeve, bend the flexible top to shape, secure the loop, then drive the rotating stake into the ground. Teardown reverses these steps and all parts pack compactly into a carry bag for storage or transport.
The poles are made from reinforced aluminum that resists corrosion and handles regular outdoor use. The design prioritizes a balance of light weight and strength so flags remain upright during typical wind and weather; the rotating stake reduces stress by letting the flag turn with gusts instead of fighting them.
This kit is sized for 10FT swooper flags and the 12FT pole provides the correct height and proportion for that flag type. It's versatile across different surfaces—soft ground, lawns, and some compacted soils—while offering options for storefront displays, event fields, and RV-side flag placement.
Each order contains two complete 12FT feather flag pole kits sized for 10FT swooper banners: pole sections, flexible top, rotating ground stake, and mounting loop hardware. Note that manufacturing processes may introduce a small size variation (about ±10 cm), which is normal and does not affect function.
Q: Can these poles be used on pavement or concrete?
A: The included rotating stake is designed for soil or grass; use a weighted base (not included) for pavement or concrete.
Q: Are tools required to assemble the pole kit?
A: No tools are needed—sections snap together and the stake installs by driving into the ground.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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