FAQs

Yes — every order ships free anywhere in the UK, with no minimum spend and no codes needed.

Orders are packed within 1 business day and typically arrive within 2–4 business days across the UK.

Yes — every UK postcode, always free. Remote addresses can add a day or two in transit.

You get a tracking link by email the moment your parcel ships. There is also a step-by-step guide on our Track Your Order page.

If your order has not shipped yet, email us straight away and we will update it. Once shipped, we can help arrange a courier redirect where supported.

If tracking stalls for more than 3 business days, email us. We chase the courier, and lost parcels are always reshipped or refunded in full.

No — even our biggest 10x20 ft rugs and folding wagons ship free. Free means free.

Most parcels are standard tracked delivery with no signature needed. The courier will leave a photo or note if left with a neighbour or in a safe place.

Returns are free for 30 days from the day your order arrives. Email us for a prepaid label — you never pay return postage.

Email gardenluxe.co.uk@gmail.com with your order number and what you would like to return. We reply within one business day with a prepaid label and simple instructions.

Refunds go back to your original payment method within 3–5 business days of the return arriving at our warehouse.

Usually not. Send us a photo of the damage with your order number and we refund or replace immediately — most of the time without asking you to return anything.

Yes, within 30 days. Fold it back into its packaging where possible; your statutory rights always apply on top.

Of course — tell us what you would like instead (a different size rug, say) and we will arrange the swap with the same free return label.

Yes — 30 days, free, no exceptions.

Our policy sits alongside — and never limits — your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

All major debit and credit cards plus the express options shown at checkout (such as Shop Pay, Apple Pay and Google Pay where available). Payments are processed securely by Shopify Payments.

Yes — checkout runs on Shopify’s PCI-DSS compliant infrastructure. We never see or store your card details.

Add your items to the cart, go to checkout and enter WELCOME10 in the discount box — 10% comes off your first order instantly.

If it has not shipped yet, yes — email us as soon as possible and we cancel and refund in full. If it has shipped, simply use the free 30-day return.

Yes, by email within minutes of ordering. No email? Check spam, or contact us and we will resend it.

Yes — every price you see is the final price in pounds sterling, VAT included where applicable.

We are an online-only shop, which keeps prices honest — but email us and we will happily help you place your order.

Declines come from the card issuer, not us. Double-check the billing address and card details, or try another card or express checkout.

Yes — we stock authentic products from reputable suppliers only. If anything ever falls short, our free 30-day returns have you covered.

We track the patio, lawn and garden products UK homes buy and rate highest — repeat-purchase best-sellers — and stock only the versions that consistently win.

Under a dining set, allow at least 60 cm beyond the table on every side. Our outdoor rug guide on the blog walks through every layout.

30–40% for greenhouse crops and veg, 50% as an all-rounder, 70% for seating areas and deep-shade plants. Full guide on the blog.

The absorbent chenille mats are (30°C, air dry). Rubber scraper mats just need a hose down. Each product page lists care instructions.

They are UV-stable and waterproof, but folding them away dry over winter is the single biggest thing you can do to extend their life.

Yes — always read the label and follow the dose rates. Keep granular fertilisers sealed, dry and away from children and pets.

Usually yes. Best-sellers are restocked continuously; email us and we will tell you the expected date.

A UK online garden store with one promise: your outdoor space deserves the good stuff. Proven patio, lawn and garden best-sellers — free delivery and free returns on everything.

We are a UK business — 63 St Mary Axe, London EC3A 8AA. All prices in pounds, all parcels shipped domestically.

Email gardenluxe.co.uk@gmail.com — a real person replies within one business day, Monday to Friday.

No — we are online-only, which is how we keep prices sharp and delivery free.

Yes — join at the bottom of any page and we will email you your WELCOME10 code plus honest seasonal picks. No spam, unsubscribe any time.

Absolutely — email gardenluxe.co.uk@gmail.com with your best-seller data and we will take a look.

We collect only what is needed to fulfil your order, never sell your data, and follow UK GDPR. See our Privacy Policy for details.

Same authentic products, but a curated garden shelf instead of a jungle — plus free delivery, free returns and human support on every order.