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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
This large Neptune wind chime from Woodstock Chimes is designed for gardens, patios and porches where rich, resonant sound and durable construction are both important. Hand-tuned to a five-note (pentatonic) scale, the chime’s six bronze aluminum tubes and bubinga-finish wood components deliver consistent musical notes while resisting weather. The removable windcatcher allows personalization, and Woodstock’s lifetime tuning guarantee and one-year warranty back the craftsmanship.
The Neptune chime’s tone comes from precisely cut and tuned bronze aluminum tubes paired with a carefully sized wooden striker and sail. Each tube is tuned to a note in a universal pentatonic scale so the notes blend pleasingly in random wind patterns instead of clashing.
Yes — the Neptune is built for outdoor use with materials chosen to resist common elements. The aluminum tubes won’t rust, and the bubinga-finish wood top and windcatcher are treated to hold up under sun and rain while keeping an attractive appearance.
The Neptune’s removable windcatcher is made for customization: engrave or silk-screen a name, date or message to mark special occasions. It arrives gift-ready in a four-color box, making it an easy present for many life events.
Woodstock stands behind this chime with a one-year product warranty and a lifetime tuning guarantee, reflecting their focus on durable musical instruments. Customer service from the family-owned brand can help with setup questions, replacement parts or customization recommendations.
Who is this for: The Woodstock Chimes Neptune 54" is for anyone who wants a substantial, musically tuned outdoor chime with deep tones — gardeners, homeowners with large porches or patios, gift-givers seeking a meaningful personalized present, and anyone who values handcrafted instruments and long-term tonal reliability. If you want a durable, artistically tuned chime that harmonizes with breezes and complements outdoor living spaces, the Neptune is made to perform.
Q: How long is the Neptune wind chime?
A: The Neptune measures 54 inches overall from the top gather ring to the bottom of the windcatcher.
Q: Can the windcatcher be personalized?
A: Yes — the removable windcatcher can be engraved or silk-screened at a trophy shop or printer.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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