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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The graphene heating elements are engineered to melt up to about 2 inches of fresh snow and roughly 0.6 inches of compact ice per hour under typical conditions. Speed depends on ambient temperature, snowfall density and wind, but the concentrated heating area accelerates thawing compared with untreated surfaces.
Yes—each 10" x 30" mat is sized for stair treads and narrow steps and includes waterproof connectors that let you join up to 15 mats of the same model. The 3-pack gives flexible placement out of the box, and expandable linking lets you create a continuous heated run for longer steps or multi-step entries.
Built with a double-layer rubber shell and a textured anti-slip surface, these mats prioritize traction and weather resistance. They come with an 11.5-foot power cord, a UL-listed plug, a leakage protection device and a status indicator so you can verify operation at a glance. The mats are IPX7 water-resistant for outdoor conditions, and a Velcro strap on each mat makes rolling and storing them simple once the season ends.
Installation is straightforward—lay the mats flat on the surface you want to protect, connect the waterproof plugs if chaining multiple mats, and plug into a standard 120V outlet. The included cord length provides flexible placement, and the mats are designed for simple seasonal use without permanent alteration to stairs or walkways.
Q: Can I leave the mats outside during heavy snow?
A: Yes. Mats are IPX7 water-resistant and designed for outdoor winter use, but follow local safety codes and avoid burying the power connections.
Q: How many mats can I connect together?
A: You can link up to 15 mats of the same model using the waterproof plugs to create longer heated coverage.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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