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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The wide 20x16 inch surface lets you cook several portions simultaneously, shortening cook time and keeping food warm in a single area. Its flat top creates even heat contact for searing proteins and toasting buns, while the grease trough keeps flare-ups and splatter to a minimum.
Made from carbon steel with a BPA-free PTFE surface coating, the griddle balances heat conduction with a nonstick finish for easier flipping and cleaning. An X-shaped reinforcement on the underside helps prevent bending at high cooking temperatures, extending the plate's usable life.
Wipe excess oils into the drip hole after cooking, then clean with warm water and a soft sponge once cooled enough to handle safely. Avoid abrasive scrubbers and metal tools that can scratch the PTFE finish; prefer wooden or silicone utensils to protect the surface.
The rectangular plate was made to work on many gas and electric stovetops and fits over most outdoor grills for teppanyaki-style cooking. Its sturdy construction keeps heat steady across the large surface, making it suitable for home kitchens, camping stoves, tailgating setups, and backyard parties.
Q: Can I use this griddle on an electric or induction cooktop?
A: It works on most gas and electric stovetops; induction requires a compatible magnetic base—check your cooktop and griddle contact first.
Q: How do I prevent the surface from scratching?
A: Use wooden or silicone utensils, avoid metal scrapers, and clean with soft sponges to preserve the PTFE coating.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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