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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Sxmprail 78160 spa neck pillow is a durable, EVA-foam replacement headrest made to fit Hot Spring Limelight spas (2018–current) and sold here in a convenient 4-pack.
Designed to restore comfort and appearance to your LimeLight-series hot tub, this headrest replaces worn factory pillows that peel or fall apart. Built from high-density EVA foam with a 45D hardness rating, it resists water, UV light and chemical exposure better than many softer foams. The pad measures 10.5" long by 6.25" wide and includes notches on the flat back so it clips into the Beam (BMI & BMII), Flair, Flash, Prism and Pulse spa models.
Yes — the 78160 is made specifically for Limelight models produced from 2018 to the present. The back has factory-style notches to align with the spa headrest mounting points so installation is simple. Always confirm your original pillow’s shape and dimensions before ordering.
Comfort comes from the pillow’s rounded corners and ergonomic angles that cradle the neck while you soak. Durability comes from high-density EVA foam (45D hardness) that stays stable under repeated wet/dry cycles and sunlight exposure. It’s firmer than soft foams but engineered to maintain shape and support over time.
Proper spa water chemistry and routine cleaning help the pillow outlast harsh chemical exposure. Avoid prolonged direct sunlight with the spa cover closed when possible, and rinse the pillow periodically to remove residue or sanitizer build-up. If heavy chlorine or other chemicals cause visible degradation, replacement may be needed.
Sxmprail includes a five-year free replacement policy for the 78160 pillow to help protect your investment. If the pillow fails under normal use, contact customer service for an unconditional replacement; the team aims to reply within 12 hours. Keep order details handy when requesting support.
Who is this for: Owners of Hot Spring Limelight-series hot tubs (2018 to present) who need a reliable, long-lasting replacement headrest to restore comfort and appearance. It’s ideal for households that use their spa regularly and want a firmer, UV- and water-resistant pillow that resists the peeling and disintegration common to older foam pads. The 4-pack suits multi-seat spas, renters, or anyone who wants spare parts on hand along with the reassurance of a five-year replacement promise.
Q: Does the 78160 fit all Limelight models?
A: Yes, it fits Hot Spring Limelight models from 2018 to current, including Beam BMI/BMII, Flair, Flash, Prism and Pulse.
Q: What does the five-year replacement cover?
A: Sxmprail’s policy provides an unconditional free replacement for defects or deterioration under normal use within five years.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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