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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Sxmprail 78160 spa neck pillow is a direct-fit replacement headrest designed for Hot Spring Limelight series (2018–current) spas, offering high-density EVA comfort, water and UV resistance, and a five-year free replacement policy.
This replacement pillow restores neck support and spa aesthetics for Beam BMI & BMII, Flair, Flash, Prism, and Pulse models from the 2018 lineup through current production. Molded from high-density EVA foam with a 45D hardness rating, the pillow resists peeling and corrosion common to lesser materials and is sized to clip into the LimeLight headrest slots without modification. Read on for fit, care, and performance details so you can decide if this pillow suits your hot tub setup.
The 78160 was engineered to match Hot Spring LimeLight models manufactured from 2018 to the present, including Beam BMI/BMII, Flair, Flash, Prism, and Pulse. It measures 10.5 inches long by 6.25 inches wide and includes notches on the flat back to clip into the factory recesses.
Comfort comes from the pillow’s rounded corners and contoured shape that support the neck without sharp pressure points. Durability is improved by high-density EVA foam (45D hardness), chosen to resist fading, tearing, and the surface breakdown seen with cheaper foams and vinyl covers.
The 78160 is built to handle typical spa exposure, but water chemistry and sun exposure affect longevity. Keeping chlorine and bromine levels balanced, covering the spa when not in use, and rinsing the pillow occasionally will minimize chemical and UV wear.
Sxmprail backs this model with a five-year free replacement promise for qualifying deterioration, reflecting confidence in the EVA construction. Customer support is available by email with responses typically within 12 hours for replacement requests or fit questions.
Who is this for: The Sxmprail 78160 pillow is ideal for Hot Spring LimeLight owners (2018–current) who want a low-maintenance, long-lasting headrest that restores comfort and appearance without modifying the spa. Choose this pillow if you need a straightforward clip-in replacement in a neutral gray/tan tone, prefer high-density EVA over vinyl or foam covers, and value a multi-year replacement backing to protect your purchase.
Q: Does the 78160 pillow fit all LimeLight models?
A: It fits Hot Spring LimeLight models from 2018 to current, including Beam, Flair, Flash, Prism, and Pulse. Verify the 10.5" x 6.25" dimensions against your headrest recess.
Q: What if the pillow degrades from chemicals?
A: Sxmprail offers a five-year free replacement for qualifying chemical wear; keep purchase details and contact support for evaluation.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
