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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The superbobi platform replacement is a 24.5" x 12" x 4" polyethylene non‑skid standing surface made to fit BiltMor above‑ground pool steps, supporting up to 350 lbs for safer pool entry and use.
Replace a worn or missing step platform with a direct-fit component engineered for BiltMor swimming pool step systems. This replacement piece restores a stable, textured surface for stepping, resting, or placing accessories by bridging the gap between the ladder and top step. Constructed from heavy‑duty polyethylene, it resists weathering and stays rigid season after season while remaining simple to install.
Check the platform’s dimensions and the ladder’s connector before purchasing — the superbobi replacement is sized to match common BiltMor top platforms. It measures 24.5 inches long, 12 inches wide and 4 inches high, and has a 2‑inch inside hole diameter for bracket engagement.
The platform is molded from high‑grade polyethylene, a material chosen for toughness and UV resistance. It won’t crack easily in cold weather or warp from sun exposure, so it remains reliable throughout the swimming season.
Installation is plug‑and‑play — the superbobi platform installs quickly by fitting into the step frame using the existing mounting points. Before you buy, measure your current platform and ladder connectors to confirm the 2‑inch inside hole diameter and overall dimensions match your BiltMor system.
Besides providing a secure step surface, the platform can serve as a small resting shelf or a place to set goggles, sunscreen, or pool toys while entering and exiting. Its flat, textured top helps keep items from sliding when wet.
Who is this for: The superbobi platform replacement is for pool owners with BiltMor above‑ground step systems who need a direct, durable replacement for a damaged or missing top platform. It’s ideal for families, rental property managers, and anyone seeking a weatherproof, non‑slip surface that installs quickly and supports up to 350 lbs. If you’re unsure about fit, measure your existing platform and connector hole before ordering to ensure proper compatibility.
Q: What are the exact dimensions and weight capacity?
A: The platform measures 24.5" x 12" x 4" and supports up to 350 lbs.
Q: Is the platform easy to install myself?
A: Yes. It’s plug-and-play; confirm the 2" hole diameter and dimensions match your ladder before fitting.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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