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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
SplashWiz ProTeam Gentle Spa is a fast‑dissolving hot tub water softener and conditioner that reduces hard‑water feel and mineral buildup for softer skin and easier maintenance.
Keep your spa water comfortable without hours of balancing or constant scrubbing. This 1.5 lb formula treats hard water on contact, helps prevent scum lines and scale, and works with chlorine, bromine, or mineral systems. It’s pH‑neutral, oil‑free, and designed to dissolve quickly so it won’t clog filters or upset water chemistry. One measured initial dose treats an average 200‑gallon spa until the next full drain and refill, making it a low‑effort addition to routine hot tub care.
SplashWiz ProTeam Gentle Spa neutralizes hard‑water minerals at the surface so water feels softer and less drying on skin. Users notice reduced itching and less tightness after soaking, with a subtle clean scent rather than heavy fragrances.
Yes — the conditioner binds minerals so they’re less likely to cling to the shell, jets, and waterline. While it prevents new buildup, it won’t remove heavy, existing scale; pair with a clarifier or manual cleaning for current problems.
Dosing is straightforward so you won’t second‑guess measurements. Add one initial 6 oz (3/4 cup) dose per 200 gallons at first use; for frequent top‑offs add 2 oz (1/4 cup) per 200 gallons monthly. The formula is pH‑neutral and won’t meaningfully change alkalinity or pH when used as directed.
The formula is compatible with inflatable, portable, acrylic, rotomolded, and in‑ground hot tubs. It works alongside chlorine, bromine, and mineral sanitizer systems and is oil‑free so it won’t contribute to filter clogging.
Who this is for: SplashWiz ProTeam Gentle Spa is for spa owners who want softer, more comfortable water with less mineral buildup and minimal upkeep. It’s ideal if you have hard or well water, prefer a pH‑neutral, oil‑free product, and want a simple dosing routine that lasts until your next drain. If your spa already has heavy cloudiness or existing scale, use this conditioner alongside a clarifier or perform a one‑time deep clean before starting regular treatment.
Q: How much do I add per 200 gallons at first use?
A: Add 6 oz (3/4 cup) per 200 gallons for the initial treatment; one dose typically lasts until your next full drain and refill.
Q: Will this product upset my spa's pH or clog filters?
A: No—it's pH‑neutral and oil‑free, so it dissolves quickly without throwing off pH or causing filter blockage when used as directed.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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