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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Shock Gems by SilkBalance are single-dose, non-chlorine oxidizer tablets designed to remove body oils and organic contaminants so spa water looks and feels cleaner.
Silk Balance Shock Gems are an MPS (monopersulfate) based oxidizer crafted for hot tubs and spas that provides a chlorine-free option to refresh water after use. Each gem is a measured, single-dose packet that dissolves quickly, targeting organic load from bathers — such as oils, lotions, and perspiration — to reduce odors and help maintain sparkling, more comfortable water between routine sanitizer treatments. They are simple to use and formulated to work alongside your regular sanitizer system without adding chlorine.
Shock Gems break down organic matter that builds up during use, removing the materials that cause cloudiness and unpleasant smells. By oxidizing these contaminants, they help sanitizers work more effectively and restore clearer water faster than sanitizer alone.
Dosage is based on the number of bathers: use one gem after soaking if up to two people used the spa; use two gems when three or more people soaked. Toss the gem(s) directly into the spa water after draining or immediately after bathing for a quick oxidative treatment.
Shock Gems are formulated as a non-chlorine oxidizer and are compatible with most sanitizers, including chlorine and bromine, when used as directed. They won’t add additional chlorine residual, and because they are single-dose and water-soluble, they won’t leave gritty residue when fully dissolved.
Shock Gems dissolve rapidly in circulating spa water and begin oxidizing organics immediately. Visible improvements—reduced odors and clearer water—often appear within a short time after dosing, though filtration and circulation will speed the clearing process.
Who this is for: Silk Balance Shock Gems are ideal for hot tub and spa owners who prefer a non-chlorine oxidizer to refresh water quickly after use. They suit households with frequent short soaks, small gatherings, or anyone wanting a single-dose, easy-to-measure solution to remove body oils and organic debris between standard sanitizer treatments. If you maintain a regular sanitizer schedule and want a simple way to reduce cloudiness and odors without adding chlorine, these single-dose MPS shock gems are a practical addition to your spa care routine.
Q: Can I use Shock Gems with chlorine or bromine?
A: Yes. Shock Gems are a non-chlorine MPS oxidizer and are compatible with chlorine and bromine sanitizers when used as directed.
Q: How many Shock Gems do I add after guests use the spa?
A: Use one gem for up to two bathers and two gems if three or more people soaked in the spa.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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