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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
When temperatures drop below freezing, standing water can become inaccessible to birds and small wildlife. These thermostatically controlled heating bases from Saillong deliver gentle, consistent warmth to prevent ice formation while prioritizing safety and durability. Each unit runs on standard AC 120V power and automatically engages only when needed, helping preserve water access without wasting energy.
The Saillong heater uses an automatic thermostat and a low-wattage design to maintain water above freezing without producing dangerously hot surfaces. An internal thermostat monitors base temperature and cycles power to keep conditions stable for wildlife.
Safety features reduce risks common with outdoor deicers: the heating wire is enclosed and the cord is designed to withstand pecking and exposure. The low surface temperatures provide warmth without scalding, and the secondary thermostat prevents overheating.
The unit is ready to use right out of the box—no assembly or replacement parts required. Simply place the heating base into the bird bath or shallow waterer and plug it into a grounded outdoor outlet. The thermostat takes over to maintain water temperature.
Designed for outdoor winter use, the Saillong base performs reliably in freezing conditions down to 0°F and below. While optimized for songbirds and small wildlife, it can also serve small farm animals that use shallow waterers.
Who is this for: The Saillong 2 Pack 60W bird bath heater is ideal for homeowners, birdwatchers, and small-scale caretakers who want an easy, safe way to keep drinking and bathing water available for wildlife through freezing weather. It suits people who prefer low-maintenance, energy-conscious solutions that prioritize animal safety and long-term outdoor durability.
Q: Can I leave the Saillong heater plugged in all winter?
A: Yes. The thermostat-controlled unit runs automatically and includes a safety cutoff, so continuous outdoor use through winter is acceptable.
Q: Will the heater keep water from boiling or scalding birds?
A: No. Its low 60W output and thermostatic controls provide gentle warmth without producing scalding temperatures.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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