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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Rhino BaseMate is a 4-piece, heavy-duty EVA umbrella weight system that secures cantilever, offset, and regular patio umbrellas with up to 200 lb of fillable ballast.
Designed for stability and long-term outdoor use, the Rhino BaseMate combines rugged EVA water-resistant containers with a 900D polyester cover to protect your umbrella on decks, patios, and poolside spaces. Its patent-pending design places the ballast over the cross-base legs rather than between them, improving stability for freestanding and offset umbrella setups. Lightweight and compact when empty, the kit packs down for storage and is easy to fill, transport, and reassemble season after season.
Rhino BaseMate increases base traction and lowers umbrella tipping risk by allowing up to 200 lb of sand, gravel, or stones to be distributed over the base legs. The design concentrates weight where it best counteracts the umbrella canopy’s leverage, especially for cantilever styles.
Yes. Rhino BaseMate was built for simple, no-mess operation. A large filling opening and A-grade hook-and-loop closures make adding ballast quick, and the pieces detach and fold flat for winter storage or transport.
The BaseMate uses waterproof, high-density EVA for the ballast containers and a 900D polyester outer cover treated with a PU waterproof layer and UV coating. These materials resist cracking, fading, and moisture exposure so the system performs across seasons.
Rhino BaseMate works with most base types—x-shaped cross-bases, square, round, and cantilever/offset systems. The square, low-profile layout fits over cross legs and around center posts for broad compatibility.
Who this product is for: Rhino BaseMate is aimed at homeowners, poolside and patio designers, and hospitality operators who want a durable, easy-to-store solution for securing umbrellas—especially cantilever and large canopy styles. Choose this if you need a high-capacity, weather-ready ballast system that’s simple to fill, remove, and protect from the elements while delivering reliable resistance to tipping and uplift.
Q: How much weight can Rhino BaseMate hold?
A: The complete 4-piece set accepts up to about 200 lb of sand, gravel, or stones when fully filled.
Q: Can I use it with a cantilever umbrella?
A: Yes; the patent-pending design sits over cross-base legs, making it ideal for cantilever and offset umbrellas.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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