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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
These cushions pair a UV-resistant, water-repellent polyester shell with breathable polyester fiberfill and a poly fiber–wrapped foam seat core to balance support and softness for patio chairs. Sized to fit most 24" square seats and slightly taller center-back cushions, the set arrives compressed and quickly regains its thickness once unwrapped. The charcoal grey/black color provides a neutral, modern look that coordinates with most outdoor furniture finishes.
The seat cushion uses a poly fiber–wrapped foam center surrounded by fluffy polyester fiberfill for a stable yet cushioned sit, while the overstuffed backrest gives contouring comfort. The middle of both cushions is slightly higher to help distribute pressure and support posture without feeling flat.
The outer fabric is 100% polyester treated for UV resistance and water repellency to resist fading and light moisture. While not fully waterproof, the materials are intended for everyday outdoor exposure; quicker drying and less mildew risk come from the breathable polyester fill.
Each cushion has been designed with practical features for outdoor use: a non-slip mat keeps cushions from sliding on chair frames, and a zippered seat cover allows easier cleaning. Routine care involves spot cleaning and occasional air-drying; full removal and gentle washing of the cover is possible for deeper cleaning.
The set is tailored for common 24" square patio seats and mid-height backs; hand-made production can introduce a variance up to 0.4 inches, so measure your chairs before ordering. Cushions ship compressed—allow several hours for them to return to the listed dimensions and full loft after unpacking.
Who is this for: This QILLOWAY charcoal grey set suits homeowners and renters who want low-maintenance, comfortable outdoor seating that looks modern and performs well in everyday conditions. It’s a good match for patio dining chairs, porch seating, balcony furniture, and any outdoor setting where a durable, neutral cushion enhances comfort without a high-maintenance routine.
Q: Are these cushions waterproof?
A: No—these cushions are water repellent and shed light rain, but not fully waterproof. Quick drying is better with the breathable polyester fill.
Q: How long until the cushions regain full shape after unpacking?
A: They usually expand to listed size within several hours, though full loft may take a day depending on temperature.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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