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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
These two ProTuff PRO pool rakes— a 23" medium mesh and a 17" fine mesh—remove sand, silt, pollen, leaves and twigs, and are backed by the unlimited "490 Promise" replacement policy.
Maintain a cleaner, clearer pool with a paired set designed to handle both heavy debris and ultra-fine particles. The larger 23" medium-mesh head clears larger leaves and twigs quickly, while the 17" fine-mesh head captures sand, silt and pollen that settle into corners and along steps. Supplied as a two-item bundle, these rakes fit standard telescopic poles and are built for frequent residential use or heavier commercial cycles, with ProTuff Products’ lifetime replacement guarantee giving long-term value.
Using a large-medium head first clears the bulk of surface and submerged debris; following with the fine-mesh head picks up remaining grit and pollen that clog filters. This two-step approach reduces filter strain and shortens overall cleaning time.
ProTuff PRO heads are molded from impact-resistant materials and reinforced at stress points to resist cracking during repeated scraping and scooping. Mesh is tensioned and bonded to the frame to keep fine debris from slipping through, while standard pole fittings ensure a secure connection during forceful cleaning.
Yes — removing coarse and fine debris before it reaches the pump and filter lowers the frequency of backwashing and cartridge cleanings. Capturing silt and pollen at the surface or before it settles reduces filter load and helps maintain circulation efficiency.
ProTuff’s "490 Promise" ensures unlimited, unconditional replacements for residential users and generous replacement terms for commercial users. If a part or tool fails, ProTuff replaces it without hassle — residential customers receive free replacements while commercial users are eligible for unlimited part/tool replacements at half retail.
Who is this bundle for? Pool owners and operators who want a practical, cost-effective cleaning system that handles everything from bulky leaves to fine silt will benefit from this two-piece set. It’s ideal for homeowners with trees nearby, seasonal pollen, or sandy environments, and for property managers who need rugged tools with a lifetime protection plan. If you prefer a workflow that lowers filter maintenance and speeds up weekly cleanings, the ProTuff PRO 23" medium and 17" fine mesh bundle delivers reliable performance and long-term value.
Q: Will these rakes fit my existing telescopic pole?
A: Yes. Both heads use standard industry fittings designed to attach securely to most telescopic pool poles.
Q: What does the 490 Promise cover for residential buyers?
A: Residential customers receive unlimited, no-cost replacements for covered defects under the lifetime 490 Promise.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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