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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Protalwell's 46" x 26" Hearth Rug is a heavy-duty, fire-resistant floor mat designed to block sparks, ash, and heat from fireplaces, woodstoves, fire pits and grills.
This fireproof fireplace mat combines a fiberglass core with silicone-coated surfaces to deliver high-temperature protection and easy maintenance for indoor and outdoor use. Built to sit flat and stay put, the Protalwell Hearth Rug shields carpets, hardwood, tile, and decking from embers and hot debris while remaining washable, wear-resistant, and slip-resistant.
The Protalwell hearth rug uses thick fiberglass with silicone coatings on both sides to tolerate extreme heat. It is rated to withstand temperatures up to 2000°F, offering a robust thermal barrier against sparks and short-duration radiant heat.
The outer layer is a special anti-static silica/silicone surface that repels oil, water, and dust so soils don’t embed into the mat. Dirt wipes off easily and the waterproof finish tolerates washing with water or mild detergent without fading or warping.
Protalwell engineered the mat to be thick and heavy with rounded corners so edges don’t curl or lift. Both faces use non-slip silicone cloth, improving traction on carpet, wood, tile, and patio surfaces to prevent shifting underfoot or from equipment movement.
The mat is versatile across indoor and outdoor settings: place it in front of fireplaces and woodstoves, beneath portable fire pits or grills, or under smokers to protect flooring from heat, ash, and stray coals. It’s sized to cover a substantial area while still being portable for repositioning.
Who this is for: homeowners and renters who use fireplaces, woodstoves, portable fire pits, grills, or smokers and need a reliable protective layer for floors and outdoor surfaces. It's suited to anyone seeking an easy-to-clean, heavy-duty mat that balances high heat resistance with slip control and low maintenance. Avoid using it as a substitute for permanent hearth construction or where continuous direct flame contact is expected.
Q: Can the rug be placed directly in front of an active fireplace?
A: Yes — it’s designed to capture sparks and ash, but avoid exposing it to continuous open flames or placing logs directly on the mat.
Q: How do I clean the Protalwell hearth rug?
A: Wipe with a damp cloth for light dirt; wash with water and mild detergent for heavier soil, then air dry.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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