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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The POOLACC cover combines a heavy-gauge fabric layered with LDPE coating and a sturdy scrim matrix to create a puncture-resistant barrier. Its black underside and UV-stable surface help reduce sunlight penetration and slow chemical breakdown. The construction is rated to tolerate a wide temperature range so it remains flexible in cold weather and stable in heat.
POOLACC upgraded the tightening hardware from aluminum to a zinc-alloy winch to cut corrosion and reduce breakage under strain. A steel-core cable runs through reinforced grommets for secure anchoring and even tension distribution. Together these components keep the cover taut through wind, snow, and shifting temperatures.
The POOLACC kit includes practical items to finish a full winterization: a skimmer sponge to manage water at the skimmer, two pool plugs to seal fittings, and a removal tool for easier takeoff in spring. These accessories, paired with the cover, minimize debris and reduce stress on your pool structure during freeze-thaw cycles. For extra protection against ice pressure, use a pool pillow (sold separately) beneath the cover.
This model is sized for 24 ft round above-ground pools and delivers edge-to-edge coverage that keeps leaves, dirt, and snow out of the water. Fully sealed seams and reinforced materials work together to prevent infiltration of small debris and organic matter. For best performance, confirm your pool diameter and attach the steel cable through the grommets for a snug fit.
Q: Is the POOLACC cover compatible with a pool pillow?
A: Yes. The cover works with a pool pillow (sold separately) to relieve ice expansion pressure and improve winter protection.
Q: Can the winch and cable handle heavy snow loads?
A: The zinc-alloy winch, steel-core cable, and reinforced grommets are upgraded to resist breakage under heavy snow and strain.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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