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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 16-Pounds Premium Pool Stabilizer and Conditioner is a cyanuric acid treatment designed to slow chlorine loss and keep pool sanitizer effective by maintaining stabilizer levels between 40 and 100 ppm.
Proper cyanuric acid (CYA) levels help protect free chlorine from rapid degradation by sunlight, extending the time your pool stays sanitized between additions of chlorine. Pool Mate's granulated formula dissolves quickly when added through the skimmer or after premixing, and the package includes a convenient dosing chart so you can reach the target range for your pool size. Use alongside routine water testing and standard chlorine and pH maintenance to keep water clear and balanced.
Determine your pool volume and current cyanuric acid reading with a reliable test kit, then use the included chart to reach 40–100 ppm. For pools with no stabilizer or after refill, a common starting dose is 4 ounces per 1,000 gallons to establish the desired range; for fine adjustments, 6 ounces raises CYA by about 10 ppm per 5,000 gallons.
Pool Mate can be added slowly into the skimmer while the pump runs to allow continuous dilution, or premixed in warm water and poured into the skimmer if preferred. Ensure the filter is clean and keep the pump running for a full 24 hours so the granules dissolve completely and distribute evenly throughout the pool.
Pool Mate does not replace chlorine; it protects chlorine from UV breakdown so the sanitizer remains active longer. Continue to keep free chlorine at the recommended 2.0–4.0 ppm and maintain pH in the 7.4–7.6 range for optimal performance and swimmer comfort.
Cyanuric acid begins dissolving and distributing as soon as it’s added and the pump runs, but for reliable test readings and full protection you should allow at least 24 hours of circulation. After that period, test CYA and chlorine levels and make any fine adjustments; regular testing is the best way to confirm desired protection and sanitizer performance.
Who is this for: Pool Mate 16-Pounds Premium Pool Stabilizer and Conditioner is meant for pool owners and service professionals who want a fast-dissolving cyanuric acid product to protect chlorine from sunlight and reduce frequent shock dosing. It’s suitable for new or refilled pools, routine maintenance where CYA is low, and anyone who tests regularly and follows dosing guidance to keep stabilizer in the recommended 40–100 ppm window.
Q: How much Pool Mate raises cyanuric acid?
A: Six ounces raises CYA about 10 ppm per 5,000 gallons; use the included chart for precise dosing.
Q: Can I add Pool Mate directly to the pool?
A: Add slowly into the skimmer or premix in warm water and pour into the skimmer; run pump 24 hours.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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