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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 16-Pounds Premium Pool Stabilizer and Conditioner is a cyanuric acid treatment that quickly raises and maintains stabilizer levels to protect chlorine from sunlight loss.
Pool Mate cyanuric acid is designed for residential and commercial pools to stabilize free chlorine and reduce the rate at which sunlight degrades sanitizer. This granular formula disperses rapidly when added through the skimmer or after premixing, letting you bring a new or refilled pool into the recommended 40–100 ppm stabilizer range. Always check cyanuric acid levels with a reliable test kit and follow the included dosing chart to get predictable results.
The granules are formulated to disperse rapidly when added while the pump is running, dissolving fully with 24 hours of continuous circulation. For best results add slowly to the skimmer or premix in warm water then pour into the skimmer. Make sure your filter is clean so water recirculates freely and accelerates dissolution.
Use the dosing chart provided, or reference the guideline that 6 ounces of product raises cyanuric acid by about 10 ppm per 5,000 gallons. For a new or refilled pool with no stabilizer, add 4 ounces per 1,000 gallons to target the 40–100 ppm range. Always retest after mixing and adjust incrementally rather than overdosing.
Pool Mate helps slow chlorine breakdown from UV exposure, which can reduce chlorine consumption by up to about 25% when proper CYA levels are maintained. It does not replace chlorine; continue to hold free chlorine at recommended levels and keep pH between 7.4 and 7.6 for optimal sanitizer performance. Regular testing of chlorine, pH, and cyanuric acid ensures balanced, effective water care.
For safe addition, either add the product slowly into the skimmer while the pump runs or premix in a plastic bucket with warm water and then pour into the skimmer. Avoid adding large amounts in a single spot and ensure good circulation for at least 24 hours. Wear basic protective gear (gloves and eye protection) when handling concentrated chemicals.
Who is this for: Pool Mate 16-Pounds Premium Pool Stabilizer is suited for pool owners, service professionals, and facility managers who want to extend chlorine life and reduce sunlight-driven sanitizer loss. It’s especially useful when filling a new pool, refilling an emptied pool, or when testing shows low cyanuric acid. Follow testing and dosing guidelines to keep water balanced, maintain effective chlorine levels, and prolong the life of your sanitizer without overusing chemicals.
Q: How much Pool Mate raises cyanuric acid?
A: About 6 ounces raises cyanuric acid ~10 ppm per 5,000 gallons; use the dosing chart for exact volumes.
Q: Can I add Pool Mate directly to the pool?
A: Yes—add slowly into the skimmer with the pump on or premix in warm water first; recirculate 24 hours.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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