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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 25-Pounds Premium pH Up is a sodium carbonate-based pool chemical that raises low pool pH quickly and reliably when used as directed.
Maintaining proper pH keeps your pool water comfortable, protects surfaces and equipment, and helps sanitizers work efficiently. Pool Mate pH Up comes in a 25-pound container formulated for residential and commercial pools. It’s designed to be pre-dissolved and added while the circulation system runs, making it easy to correct pH that tests at 7.2 or below and to bring it into the recommended range of 7.4–7.6.
Begin by testing pool pH with a reliable kit. If the reading is 7.2 or lower, consult the included dosing chart, pre-dissolve the measured amount in a plastic bucket, then slowly pour the solution around the pool perimeter while the pump is running. Allow the circulation system to run for at least one hour, then retest and repeat dosing if needed until pH reaches the desired level.
Pool Mate pH Up is formulated from sodium carbonate, a widely used alkaline compound that increases total alkalinity and pH when dissolved in water. The alkaline ions neutralize excess acidity, shifting pH upward and stabilizing water chemistry when used with balanced alkalinity and sanitizer levels. Proper pH protects plaster, tile, metal fittings and pool liners from corrosion or etching caused by acidic water.
The product includes a dosing chart to estimate amounts based on pool volume and current pH. Start with the recommended dose for your measured pH and pool size, then retest after circulation. Pools with very low pH or large volumes may require repeated, staged additions rather than a single large dose to avoid overshooting the target range.
Raising pH with sodium carbonate has minimal direct effect on sanitizer concentration, but pH influences sanitizer performance: high pH reduces sanitizer effectiveness while low pH accelerates corrosion. Balancing pH to the recommended 7.4–7.6 helps sanitizers work as intended. Always check chlorine or salt system readings after major pH adjustments and compensate as necessary.
Who is this for: Pool Mate 25-Pounds Premium pH Up is for homeowners, pool service professionals, and facility managers who need a dependable, bulk-sized alkaline pH increaser for routine pool maintenance. It’s suited to plaster, tile, vinyl and fiberglass pools that require periodic pH correction—ideal for those who prefer pre-dissolving additives for safer, more even distribution. Follow label directions and local regulations when storing and handling pool chemicals.
Q: How long after adding Pool Mate should I wait to swim?
A: Wait at least one hour for circulation, then test pH. Swim only when pH and sanitizer levels are within safe ranges.
Q: Can I add Pool Mate directly to the pool?
A: No. Pre-dissolve in a plastic pail and pour slowly around the pool while the pump runs to prevent localized high concentration.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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