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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 4-Pounds Premium Pool Stabilizer and Conditioner is a cyanuric acid treatment that helps protect and extend the life of free chlorine in outdoor pools.
Keep outdoor pools more resistant to sun-driven chlorine loss by using Pool Mate cyanuric acid. This granulated stabilizer dissolves quickly when added via the skimmer or pre-dissolved in warm water, raising the cyanuric acid (CYA) level to the recommended 40–100 ppm range. Proper use reduces the frequency of shocking and lowers the amount of chlorine needed to maintain a steady residual when combined with regular testing and filtration.
The formula disperses rapidly when added to circulating water, and full dissolution is achieved within 24 hours of continuous recirculation. For faster distribution, premix the granules in a warm pail of water before pouring into the skimmer.
Use the included chart or a pool test kit to determine current CYA and target level (40–100 ppm). As a general guide, 6 ounces of this product raises CYA about 10 ppm in 5,000 gallons; for new or refill situations add 4 oz per 1,000 gallons to approach the 40–100 ppm range.
Add the stabilizer slowly into the skimmer with the circulation pump running, or premix and pour into the skimmer. After adding, run filtration continuously for 24 hours and retest cyanuric acid, free chlorine, and pH. Maintain free chlorine at 2.0–4.0 ppm and pH between 7.4–7.6 for balanced performance.
Adding Pool Mate reduces sunlight-driven chlorine degradation, so you may experience steadier chlorine levels and fewer emergency additions. However, CYA accumulates and should be measured periodically; excessive CYA can require partial dilution by water replacement rather than continued additive dosing.
Who this is for: Pool Mate 4-Pounds Premium Pool Stabilizer and Conditioner is aimed at owners of outdoor swimming pools who want to protect their chlorine from UV loss and reduce the frequency of shock treatments. It suits new or refilled pools, seasonal top-ups, and routine maintenance for vinyl, concrete, or fiberglass pools when used with proper testing and balanced water chemistry.
Q: How long after adding Pool Mate can I swim?
A: Wait 24 hours of continuous circulation and confirm chlorine/pH are within recommended ranges before swimming.
Q: How much does 6 ounces of this product raise cyanuric acid?
A: Approximately 10 ppm of cyanuric acid in 5,000 gallons of water.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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