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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 16-Pounds Premium Calcium Hardness Increaser is a fast-dissolving granular calcium chloride formulated to raise and stabilize your pool's calcium hardness to the recommended range.
Maintaining proper calcium hardness prevents etching, staining, and corrosion on pool surfaces and equipment. This 16-pound bag supplies an easy-to-use dose of calcium chloride for routine adjustments—whether you have a vinyl, tile, plaster, fiberglass, or painted pool. Use a reliable test kit first to determine current levels, then follow the dosing guidance to bring your pool into the ideal hardness window.
Test your pool water with a trusted calcium hardness kit. Levels below recommended ranges indicate the need for this product to protect surfaces and metal fixtures. Low hardness can make water aggressive, which increases wear on finishes and causes etching.
Dissolve the recommended amount in a plastic bucket filled with pool water before adding it to the pool to ensure even distribution and reduce the risk of local staining. Add up to 2 pounds of product per 5-gallon bucket of water. While the pump is running, slowly pour the dissolved solution around the pool perimeter.
The 16-pound bag contains concentrated calcium chloride that dissolves rapidly and begins adjusting hardness as soon as it is circulated. The exact ppm change depends on pool volume; the product description notes that 8 ounces raises calcium hardness by about 10 ppm in 5,000 gallons, which helps you calculate dosing for your pool size.
Pool Mate calcium chloride is suitable for common pool surfaces when used according to directions. Properly adjusted hardness helps protect plaster, tile grout, metal fittings and liners by reducing aggressive water conditions. Avoid over-dosing and follow circulation limits to prevent localized high concentrations.
Who is this for: Pool Mate 16-Pounds Premium Calcium Hardness Increaser is meant for pool owners and service professionals who regularly test water chemistry and need a dependable product to raise and stabilize calcium hardness. It's especially useful for older pools showing signs of etching or staining, new plaster jobs that require careful mineral balance, and anyone seeking to protect fixtures and finishes by maintaining recommended hardness levels.
Q: How much calcium hardness does one 16 lb bag add?
A: Amount added depends on pool volume; use the included chart. As a guideline, 8 ounces raises 10 ppm per 5,000 gallons.
Q: Can I add the granules directly to the pool?
A: No. Pre-dissolve in a plastic bucket of pool water and pour slowly while the pump runs to avoid surface damage.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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