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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Pool Mate 28 ft Extra Strength Platinum Pool Cover is a solid, heavy-duty winter cover designed to protect 28-foot above-ground pools from snow, ice and debris during the off-season.
This extra-strength Pool Mate cover is built for seasonal pool closings where water should not pass through the material. Made from heavy polyethylene with reinforced scrim and heat-sealed seams, the cover includes a four-foot overlap, a winch and cable, and is engineered to sit loosely on pool water while resisting wind uplift. It’s intended for traditional above-ground pools with standard top rails and is not designed to be a summer debris cover.
The Pool Mate platinum cover is a solid, non-porous barrier that blocks precipitation and large debris while resisting UV degradation on the sandstone topside. Seams are heat sealed to minimize leak points, and the material’s weight and weave density improve puncture resistance and longevity.
The cover lists as 28 ft for the pool diameter but includes a four-foot overlap, giving a total material diameter of about 32 ft to simplify installation. The supplied winch and cable attach through perimeter grommets; you should route the cable under the top rail and use the winch to tension the cover evenly. If your pool has an unusually large top rail, consider ordering the next size up so the cover can float without excessive stress.
This Pool Mate model uses heavier polyethylene than many standard covers: the fabric weighs about 3.7 ounces per square yard (125 g/m²) and is woven with a robust scrim pattern. Pool Mate states this cover is constructed significantly heavier than industry norms and backs it with an extended warranty, reflecting the brand’s multi-decade focus on pool closing products.
Use the included winch and cable to thread through grommets and tension the cover around the perimeter; this system is intended for effective anchoring in higher-wind conditions. For decks, lay the cover over the deck and add vinyl water weights or run the cable under the deck where possible. Cover clips and cover wrap are optional accessories for additional fastening.
Who is this cover best suited for? Pool Mate’s 28 ft Extra Strength Platinum winter cover is ideal for owners of traditional above-ground pools with standard top rails who want a solid, heavy-duty offseason closure. Choose this cover if you need a non-porous solution that resists UV exposure, wind uplift and winter weight, and order the next size up if your pool has an oversized top rail or unusual mounting needs. This product is not a seasonal debris cover and is intended specifically for winter pool protection.
Q: Will water pass through this Pool Mate winter cover?
A: No — this is a solid, non-porous winter cover designed to prevent water from passing through the material.
Q: Does the cover come with fastening hardware?
A: Yes — it includes a winch and cable for securing through grommets; clips and wrap are sold separately.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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