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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
This extra-strength, solid winter cover from Pool Mate is built for long-term off-season protection of traditional above-ground pools with conventional top rails. Constructed from heavy polyethylene with heat-sealed seams and a UV-resistant sandstone coating, the cover keeps water from passing through the material while resisting UV damage and winter wear. It includes a winch and cable for perimeter attachment and provides a generous 4-foot overlap so installation and fit are easier than standard covers.
The Pool Mate Extra Strength cover is a solid (non-permeable) design, so rain and melting snow will not pass through the fabric into the pool water. The heavy-duty polyethylene construction and sealed seams block debris and minimize freeze-thaw damage from ice and snow buildup.
The cover is sized for a 24-foot round pool but includes a substantial 4-foot overlap, making the effective cover diameter 28 feet. That extra material simplifies draping over typical top rails and allows the cover to float loosely on the pool surface as intended; if you have very large top rails, consider sizing up for a better fit.
This Extra Strength model uses woven polyethylene weighing 3.7 oz/yd² (125 g/m²) with a 12 x 12 scrim for reinforced tear resistance. Pool Mate includes a winch and cable so you can secure the cover through the brass-reinforced grommets, and the construction is backed by a long industry-leading warranty for added confidence.
Install the cover as the pool closes for winter, centering it and allowing the 4-foot overlap to drape evenly. Use the supplied winch and cable to thread through the cover grommets and tension around the perimeter; for pools with decks, place vinyl water weights on top of the cover where appropriate. Pool Mate recommends using cover clips and wraps (sold separately) and advises against alternative attachment methods.
Who is this cover for? Pool Mate’s 24 ft Extra Strength Platinum Pool Cover is aimed at owners of traditional above-ground pools who want a reliable, non-permeable winter barrier that resists UV and winter stresses. It’s especially suited to homeowners in regions with snow and ice, pool owners seeking a long-lasting cover backed by warranty, and anyone who prefers a heavier fabric with easy installation hardware included. This cover is not intended for seasonal debris protection while swimming; it is purpose-built for offseason winter closing on standard above-ground pools.
Q: Is this Pool Mate cover waterproof?
A: Yes. The cover is a solid, non-permeable design that prevents water from passing through the material.
Q: Does the cover include hardware for installation?
A: Yes. A winch and cable are included for securing the cover through the perimeter grommets.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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