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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
This extra strength winter cover from Pool Mate is built to block snow, ice and debris while resisting UV damage and heavy winds. Constructed from thick woven polyethylene with heat-sealed seams and a coated sandstone topside, the cover includes a four-foot overlap and an installed winch and cable for perimeter fastening. It’s intended for traditional above-ground pools with standard top rails and is backed by a long warranty for season-after-season durability.
The Pool Mate Platinum cover is a solid, non-porous winter barrier that prevents water, snow, and large debris from passing through to the pool surface. Its coated topside reduces UV breakdown while the dense scrim and material weight deliver resistance to tears and abrasion.
This cover is sized to fit a 21 ft round pool and includes a four-foot overlap, so the finished span measures roughly 25 ft across. The package contains a winch and cable that thread through grommets around the perimeter; that system pulls the cover snug and helps keep it seated in windy conditions.
The Platinum cover uses a heavier-than-standard polyethylene weave — about 85% heavier than common alternatives — with a 12 x 12 scrim pattern to increase longevity and tear resistance. Pool Mate supports this design with a 15-year warranty, reflecting long-term confidence in the product’s performance.
Place the cover with the coated sandstone side facing up and center it over the pool so the overlap falls evenly around the top rail. Use the included winch and cable through the grommets to cinch the cover; for partial decks or high rails, run the cable under the deck or add water weights on the deck to keep the cover seated.
Who is this for? The Pool Mate 21 ft Extra Strength Platinum cover is aimed at owners of traditional above-ground pools who want a heavy-duty, weather-resistant winter solution. It’s ideal if you need a solid, non-draining cover with extra overlap for easier installation, robust material to resist winter wear, and a trusted warranty. If you have a very tall top rail or a nontraditional pool shape, measure carefully and consider sizing up or consulting Pool Mate for fit recommendations.
Q: Is this cover waterproof?
A: Yes. The Pool Mate Platinum is a solid cover that does not allow water to pass through its material.
Q: Does installation hardware come with the cover?
A: Yes. A winch and cable are included for securing the cover through the perimeter grommets.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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