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Free UK delivery on every order. Dispatched within 2–3 business days; typically delivered 6–9 business days after you order (allow a little longer for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate 18 ft Extra Strength Platinum Pool Cover is a solid, heavy-duty winter cover designed to protect 18-foot round above-ground pools from snow, ice and debris throughout the off-season.
When closing an above-ground pool for winter you want a cover that stays in place, sheds weather, and keeps the water clean until spring. This Pool Mate Platinum cover is an extra strength, non-porous polyethylene winter cover with a coated sandstone top and reinforced seams. It includes a winch and cable and provides a four-foot overlap for easier installation and better fit on traditional above-ground pools with standard top rails.
The cover is built from extra heavy-duty polyethylene, woven with a 12 x 12 scrim and weighing about 3.7 ounces per square yard (125 g/m²). Seams are heat-sealed and the topside receives a coating to resist UV degradation, increasing seasonal lifespan. Pool Mate rates this model 85% heavier than industry standard and backs it with a 15-year warranty.
This is a solid (non-permeable) winter cover, so water from snow or rain will not pass through the fabric into the pool. Designed for snow and ice loads, it floats on the water with a recommended loose fit; use ice equalizer pillows (sold separately) and water bags on decks where appropriate. The included winch and cable secure the perimeter through grommets to resist wind uplift.
Select the cover by the pool diameter listed; this 18 ft cover includes a 4 ft overlap (22 ft total including overlap) so it’s easier to position. If your pool has an especially large top rail or an elevated deck, consider sizing up for a comfortable float with minimal stress. Install the cover over the pool, thread the cable through the grommets, and use the winch to tighten; for decks, place vinyl water weights on top of the cover and route cable under the deck when possible.
Store the cover clean and dry when not in use to extend life; brush off heavy snow rather than letting loads accumulate. Pool Mate suggests using cover clips, cover wrap, and vinyl water weights (sold separately) for added security. Ice equalizer pillows help minimize ice stress; avoid using this cover as a season-long debris cover while swimming.
This Pool Mate cover is intended for owners of traditional above-ground round pools who want a solid winter barrier that resists wind, snow and UV damage. It’s suited to pools with standard top rails, homeowners in cold climates who need a non-permeable cover, and anyone preferring a longer-lasting, warranty-backed option for seasonal pool closure.
Q: Does the Pool Mate 18 ft cover let water pass through?
A: No — it is a solid, non-permeable winter cover designed to block water penetration.
Q: Is a winch included and how does it secure the cover?
A: Yes — a winch and cable are included; thread the cable through grommets and tighten to secure perimeter.
Free UK delivery on every order — dispatched within 2–3 business days, typically arriving 6–9 business days after you order.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
