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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Pool Mate's 12 x 24 ft Extra Strength Platinum oval cover is a heavy-duty, solid winter cover that shields above-ground pools from snow, ice and debris throughout the off-season.
Designed for traditional oval above-ground pools, this platinum-grade winter cover combines a densely woven polyethylene fabric, sealed seams and a UV-resistant sandstone coating to deliver long-lasting protection. It includes a winch and cable for perimeter attachment, a four-foot overlap for easier installation, and is backed by a 15-year warranty—intended as a seasonal winter closing solution rather than a summer debris cover.
The cover is a solid, impermeable barrier that keeps precipitation and contaminants out of the pool water. Its heavy woven construction resists punctures and the sandstone-coated top reduces UV degradation, helping the cover last multiple seasons.
This Pool Mate cover is sized with a four-foot overlap so installation is more forgiving: the nominal pool size is 12 x 24 ft while the full cover measures 16 x 28 ft. If your pool has an oversized top rail, consider ordering the next size up to ensure the cover floats loosely on the water.
The cover ships with a winch and steel cable that threads through perimeter grommets to hold the cover in place. For extra reinforcement—especially on pools with decks or in windy locations—use vinyl water weights on top of the cover or add cover clips and cover wrap (sold separately).
Built 85% heavier than many industry standards, this Extra Strength cover uses a high-scrim woven structure to extend lifespan and resist wear. Pool Mate stands behind the product with a 15-year warranty that covers manufacturing defects and typical seasonal use.
Who is this for: Pool Mate's 12 x 24 ft Extra Strength Platinum oval cover is aimed at owners of traditional above-ground oval pools who want a reliable, winter-only closure that blocks water and debris, tolerates winter snow and ice, and is straightforward to install. Choose this cover if you prioritize a solid impermeable barrier, stronger material construction, and a long warranty—if your pool uses nonstandard rails or requires a summer debris solution, consider alternative covers or a larger size.
Q: Is this cover waterproof?
A: Yes — it is a solid winter cover made of impermeable polyethylene that prevents water from passing through.
Q: Does the cover include installation hardware?
A: Yes — a winch and steel cable are included; additional cover clips or water weights are optional.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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