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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Pool Mate 12 x 21 ft Classic Dura-Guard Winter Oval Above Ground Pool Cover is a solid, non-porous winter cover engineered to shield above-ground oval pools from snow, ice and debris through the off-season.
This heavy-duty winter cover is built from woven polyethylene with reinforced seams and a UV-coated blue topside to resist sun damage and extend service life. It arrives sized to fit a 12 x 21 ft oval pool with a 4-foot overlap (total cover dimensions 16 x 25 ft) and includes a winch and cable system so you can tension and secure the cover around the perimeter. Designed for seasonal closure rather than in-season debris protection, the cover floats loosely on the water to accommodate snow load and freezing conditions.
The cover forms a solid barrier that prevents rainfall and melting snow from passing through the material into the pool, reducing contamination and minimizing winter maintenance. Its weight and scrim density increase resistance to tearing and extend durability under seasonal stresses.
The cover ships with an installation winch and steel cable that thread through perimeter grommets for a secure, tensioned fit. No other hardware is required, though cover clips or wrap and water weights (sold separately) can help stabilize the edges on decks or uneven installations.
The Pool Mate Classic is sized for standard oval pools with traditional top rails; the 4-foot overlap gives extra material to drape over rails and decks. If your pool has taller or oversized top rails, consider choosing the next larger cover size so the cover can float without being overly strained.
Pool Mate builds this Classic cover 18% heavier than the industry standard and reinforces seams with heat-sealing to improve longevity. The product is backed by a ten-year warranty, reflecting the manufacturer’s confidence in the material and construction for repeated seasonal use.
Who this cover is for: Pool Mate’s 12 x 21 ft Classic Dura-Guard winter cover is aimed at owners of traditional above-ground oval pools who want a robust, non-permeable seasonal closure. It’s ideal for people who need a heavy-duty, easy-to-install winter solution with extra overlap for straightforward fitting, plus the peace of mind of a decade-long warranty. Choose this cover if you prioritize solid water protection, reinforced seams, and a secure winch-and-cable installation method for off-season pool protection.
Q: Is this cover waterproof?
A: Yes. This Pool Mate cover is a solid, non-permeable winter cover designed to block water from passing through the material.
Q: Does installation hardware come with the cover?
A: Yes. The package includes a winch and cable that secure through the cover grommets; clips and weights are sold separately.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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