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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The Pool Mate water bags act as a continuous weight that slides through the cover’s loop system to form a secure seal along the pool edge. Their length and weight distribution help prevent wind uplift and sagging, keeping debris out and maintaining the integrity of the cover throughout winter.
Slide each tube through the water-bag loops on your winter cover, position them around the perimeter, and fill with a garden hose until about half full. Leaving them only half full accommodates ice expansion; overfilling can cause splitting. If the valve stiffens in cold weather, warming it briefly with a hair dryer makes closure easier.
Pool Mate water bags are made from a heavier-than-standard .33 mm vinyl designed for seasonal outdoor use, offering improved resistance to wear, punctures, and UV exposure compared with thinner alternatives. Proper storage and avoiding sharp objects extend service life; many users retain them for multiple seasons when cared for correctly.
These 10-foot tubes are designed to work with standard in-ground winter cover loop systems; they thread through the loops and rest along the skirt to form a continuous perimeter weight. Measure your cover loops and compare to the tube diameter if you have a nonstandard system, but most residential pool covers are compatible.
Q: How full should I fill Pool Mate water bags?
A: Fill each bag about halfway to allow room for ice expansion and prevent splitting.
Q: Can I use these on above-ground pools?
A: They’re designed for in-ground covers; compatibility with above-ground systems depends on loop sizing and layout.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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