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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The OMNIFilter Pentair Mail-In Home Water Test Kit lets you collect one water sample and receive a professional lab analysis and custom report within days.
Skip guesswork and technician visits: this mail-in kit supplies everything you need to capture a single representative sample from your tap, parcel it back to a certified lab with included prepaid UPS shipping, and get clear results and next-step filtration guidance. The lab evaluates up to 15 key water-quality factors so you can compare your supply to common standards and choose the right OMNIFilter solution for your household.
The analysis covers a broad set of inorganic and physical water indicators so you can identify contaminants and general water characteristics. Results include measured values and a plain-language glossary to explain what each parameter means for home water use.
Collecting your sample is designed to be simple: the kit includes a single pre-cleaned sample bottle plus clear step-by-step instructions and an intake questionnaire to document where and how the sample was taken. Pack the bottle exactly as instructed, affix the prepaid UPS label, and drop it off or schedule a pickup.
Once the lab receives your bottle, expect an emailed report in roughly 3–5 business days. The deliverable includes a custom results page, a plain-language glossary that decodes technical terms, and a product selection guide that links your results to recommended OMNIFilter systems.
The report is tailored to help you match water issues to filtration features without needing technical expertise. It explains which contaminants are present or elevated, then suggests OMNIFilter products designed to address those specific concerns so you can make an informed purchase.
Who is this kit for? Homeowners, renters, and property managers who want a reliable, lab-backed snapshot of their water quality will get the most value. It’s ideal if you’re troubleshooting unusual taste, odor, or appearance; preparing to install a whole-house or point-of-use filter; or simply seeking peace of mind. The OMNIFilter mail-in test removes uncertainty by turning one simple sample into actionable data and clear recommendations for improving water quality.
Q: How many contaminants does the kit test for?
A: A single sample is analyzed for up to 15 factors, including metals, disinfectants, fluoride, nitrates, hardness, pH, TDS and turbidity.
Q: How long until I receive my lab results?
A: Results are emailed about 3–5 business days after the lab receives your mailed sample.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
Join the list and we will email you code WELCOME10 — plus honest seasonal picks for the garden. No spam, ever.
