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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
NetumScan Pet Microchip Reader is a compact, rechargeable handheld scanner that reads ISO 11784/11785, FDX-B and ID64 RFID pet chips and stores up to 256 records on-device.
This palm-sized reader gives breeders, shelters and field technicians a fast, battery-rechargeable way to identify implanted animal tags. It pairs a clear OLED readout with a 0–20 cm detection range and simple one-button operation so you can capture microchip IDs quickly, save them in internal memory, and export via USB for record-keeping.
The NetumScan unit scans at distances up to about 20 cm with near-instant detection for compatible tags, making routine checks and batch identification efficient. Its responsive reader minimizes handling time and increases throughput in busy environments.
The device holds up to 256 tag entries in internal memory so you can collect IDs while working offline. When you want to back up or analyze records, connect the scanner via the included USB cable to transfer stored data to a computer.
This reader supports the ISO 11784/11785 standard, FDX-B protocol and ID64 RFID (EMID) chips commonly used in pets and small animals. It does not read FDX-A protocol chips and is not compatible with AVID microchips—verify your implant type before purchase.
The reader uses an internal rechargeable lithium battery that charges through a USB connection, eliminating disposable batteries. It also features automatic shutdown after inactivity to conserve power and a manual long-press power-off option.
Who is this for: NetumScan's handheld microchip reader is aimed at animal shelters, veterinarians, breeders, farm managers and field inspectors who need a reliable, portable scanner for routine ID checks. It’s especially useful when you require quick reads, basic on-device storage, and straightforward USB data export without bulky hardware.
Q: Can this reader detect AVID microchips?
A: No. The NetumScan does not read AVID microchips; it supports ISO 11784/11785, FDX-B and ID64 only.
Q: How do I transfer stored tag data to a computer?
A: Connect the scanner to a PC with the included USB cable and export the saved records for viewing or import.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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