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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
This freestanding firewood holder is built to organize and protect large quantities of wood for indoor and outdoor use. Its modular frame lets you change length and height to fit tight indoor spots or wide patios, while a waterproof cover and elevated base keep logs dry and ventilated. Designed for long-term outdoor storage, the rack balances robust load capacity with portability so you can stack, carry and shelter your wood easily.
The NEOCOZY rack supports up to roughly 1,000 pounds of seasoned firewood and uses multiple legs and locking rings to reduce tipping. Structural features were added to handle long-term, heavy use without sagging or collapsing.
Yes — the included cover and raised construction help keep wood dry and ventilated. The cover is finished inside with a water-resistant coating and fastens tightly to limit rain intrusion, while the elevated base promotes airflow beneath the stack.
The frame is adjustable so you can change its length and height to suit indoor fireplaces, porch corners or wide backyard setups. It accepts typical 12–20 inch logs and includes a removable log carrier for convenient transport from pile to fire.
NEOCOZY added several user-focused touches to simplify loading, moving and protecting wood. From carrying convenience to protective finishes, the rack aims to reduce routine work while improving wood access and preservation.
Who this is for: homeowners and renters who burn wood regularly, landscape and outdoor living enthusiasts who want organized storage on patios or yards, and anyone who needs a heavy-duty, adjustable rack that protects firewood from weather while making stacking and carrying simpler. It’s a practical solution for families who stockpile wood for fireplaces, wood stoves, chimineas or outdoor fire pits and want a durable, flexible storage system that keeps logs dry and accessible.
Q: Can the rack hold large, 20-inch logs?
A: Yes. The rack is designed to store 12–20 inch firewood pieces securely.
Q: Is the cover waterproof and does it stay in place in wind?
A: The cover has an interior water-resistant coating and elastic hem cords to fasten it snugly in breezy conditions.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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