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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
NEECONG Heavy Duty Deck Hook is a 15" clamp-mounted metal railing hook with a 360° rotating head that holds up to 18 lbs for hanging feeders, planters, lanterns, and chimes.
If you want a sturdy, easy-to-install hook for your deck railing that resists wind and keeps hanging items secure, this two-pack from NEECONG gives you adjustable positioning and a reinforced base. Each hook clamps to railings under 3 inches thick, features a screw-fix rotating joint, and includes a long metal pole to keep hanging decor and feeders well positioned away from the rail.
The rotating head lets you turn the hook to any angle for optimal positioning without unclamping. A screw fixation locks the rotation in place so the hook won’t drift in wind or from weight shifts.
Each NEECONG deck hook supports up to 18 lbs when properly clamped to a railing under 3 inches thick. The heavy-duty metal base and reinforced pole distribute load for secure hanging of common outdoor items.
Installation is tool-free: clamp the base to the deck rail and tighten the hand knob until secure, then insert and position the 15" pole. The clamp is designed for deck railings less than 3" thick and includes a hand knob for quick adjustments.
These hooks are made for a wide range of outdoor hangings: bird feeders, flower baskets, lanterns, wind chimes, wreaths, and suet baskets. The extended 15" pole keeps hanging items away from the rail to reduce crowding and give birds or plants room.
Who is this for? NEECONG Heavy Duty Deck Hooks are designed for homeowners, renters, and outdoor enthusiasts who want a non-permanent, heavy-duty solution to hang feeders, planters, and decor. They suit people who need flexible positioning without tools, those who value wind-resistant hardware, and anyone wanting to attract birds or add hanging greenery to small outdoor spaces. The two-pack format lets you outfit both sides of a deck or try different placements, and the robust metal construction supports regular outdoor use.
Note: Always verify your railing thickness and tighten the clamp properly. Avoid exceeding the 18 lb rating per hook and redistribute heavier loads across multiple hooks. For questions or help with your purchase, NEECONG customer support is available through the sales platform.
Q: Will these hooks fit my deck railing?
A: They clamp to railings less than 3 inches thick—tighten the hand knob for a secure fit.
Q: Can one hook support a large hanging basket?
A: Each hook holds up to 18 lbs; use two hooks for heavier or awkwardly balanced baskets.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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