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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Installation is designed for DIY setup with no special tools required. Panels snap together quickly with supplied zip ties and can be trimmed to fit odd shapes or edges. A step-by-step instruction sheet helps you mount the wall in minutes rather than hours.
The panels are manufactured from high-quality polyethylene with UV-stable pigments to resist fading and weathering. That makes them suitable for patios, fences, event stages, and other exterior installations where color longevity matters. For extended peak condition, avoid prolonged exposure to extreme elements and secure panels firmly during wind.
Each panel features four layers of molded boxwood-style leaves to give depth and a natural silhouette; however, leaves may appear flattened after shipping. A quick shake and a little manual arranging restore fullness, and pairing with floral accents or garlands adds extra density for photography or events.
Yes — the panels are purposely cuttable and flexible so you can trim them to fit gates, archways, columns, or partial walls. Use the included zip ties to create large continuous sheets, or overlap edges for denser coverage in focal areas. The panels are lightweight, making temporary or seasonal installs easy to change.
Q: How many square feet does the 12-piece kit cover?
A: Twelve 20"x20" panels cover approximately 33.3 square feet when fully assembled.
Q: Can I use these panels outdoors year-round?
A: Yes, the UV-stable PE material suits outdoor use, though securing panels and occasional rotation helps maximize lifespan.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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