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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The METRO MSU-501H (K) is a U‑shaped quartz tube replacement heater designed to restore reliable, even warmth to your kotatsu table with simple installation and durable construction.
If your kotatsu has lost heat or the original heater needs replacing, the METRO MSU-501H (K) provides a purpose-built, direct-swap solution. Made to match the typical mounting points and heating profile of many Japanese-style kotatsu units, this quartz tube element focuses infrared warmth downward into the table space for comfortable, efficient heating. The unit balances quick heat-up times with a slim footprint so it tucks under the kotatsu plate without changing the table’s appearance.
Installation is straightforward for anyone comfortable with basic home repairs: the heater mounts in the factory bracket area and connects to standard kotatsu wiring and controls. No special tools or electrical rewiring should be required in most cases, but always disconnect power before starting. For nonstandard tables, minor bracket adjustments may be needed.
The U‑shaped quartz tube warms quickly and distributes heat evenly across the lower interior of the kotatsu, creating a comfortable zone for feet and legs. Quartz elements deliver efficient infrared-style warmth that reaches fabrics and surfaces without long preheating. Output is sized to match typical kotatsu requirements for steady, controllable warmth.
METRO designed the MSU-501H (K) with safe operation and long service life in mind, using robust quartz tubing and secure mounting points to reduce vibration and stress. The heater is intended to be used with existing kotatsu safety controls like thermal cutoffs and thermostats; it does not bypass those built-in protections. Regular inspection and correct installation keep the unit operating safely for years.
The heater is made as a direct replacement for many kotatsu units that use U‑shaped quartz elements, but compatibility depends on the table’s bracket spacing and connector type. Compare the MSU-501H (K) dimensions and connector with your existing element before purchasing. When in doubt, measure the mounting holes and electrical plug and consult retailer or METRO support for confirmation.
Who this is for: The METRO MSU-501H (K) is aimed at homeowners and small-space dwellers who want to repair or upgrade a kotatsu table without replacing the entire unit. It's a practical option for DIYers, repair shops, and retailers that handle kotatsu maintenance—anyone needing a reliable, like‑for‑like quartz tube element to restore comfortable, efficient heat to an existing kotatsu.
Q: Can I install the MSU-501H (K) myself?
A: Yes, if you’re comfortable with basic electrical safety and mounting screws; always disconnect power and follow instructions.
Q: Does this heater include a thermostat?
A: No, it is a replacement quartz element designed to work with your kotatsu’s existing thermostat or controller.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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