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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The MAGIC ELEPHANT cushion comes in a shape and size intended for common egg and hanging basket chairs, but dimensions vary between models. Measure the seating area of your chair and compare to the cushion before purchasing to ensure a proper fit.
Shredded memory foam offers balanced support that molds to your body, relieving pressure points while retaining loft over time. Because it’s shredded rather than a single foam block, it provides a softer, more flexible feel and helps the cushion recover shape after use.
The outer cover is made from waterproof Oxford fabric that resists light rain and staining, making it appropriate for covered decks, patios, and sunrooms. The zippered cover removes easily for spot cleaning; hand wash with mild detergent and air dry for best results.
The cushion includes a bonus small pillow that can be positioned for head or lumbar support, and it ships vacuum-packed — allow at least 48 hours for full expansion. These practical touches make setup and ongoing use straightforward.
Q: Can I leave this cushion outside all year?
A: The waterproof cover handles light moisture, but store indoors during heavy rain or winter to extend the cushion's life.
Q: Is the cover machine washable?
A: The cover is designed for spot cleaning; hand wash with mild detergent and air dry for best results.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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