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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The LOVE STORY 16' x 16' x 22' triangle sun shade sail is a one-piece, high-density polyethylene canopy that delivers 85–90% UV shading for patios, decks, pools and carports.
This silver grey triangle shade sail from LOVE STORY is cut from a single sheet of 100% new HDPE fabric and finished with heavy-duty stainless steel D-rings for a clean look and secure anchoring. Designed for sun control rather than waterproofing, the sail reduces direct sunlight and heat while keeping airflow; the whole-piece construction avoids center seams for a neater appearance and improved shade performance. Installation accessories are sold separately, and slight size tolerances reflect the fabric’s flexibility.
The triangle dimensions describe the three side lengths, not a measured square area, so the actual shaded footprint depends on how you tension and angle the sail. When mounted with proper tension and geometry, expect a generous shaded zone suitable for seating areas, small dining sets or partial pool coverage.
The sail is woven from 95% UV-resistant, 100% new HDPE (high-density polyethylene), engineered to block most direct sun while allowing airflow. The silver-grey color helps reflect some sunlight and reduce glare without trapping heat like solid vinyl or canvas does.
Installation requires three sturdy anchor points and basic rigging tools; the sail ships without mounting hardware so plan to purchase compatible anchors, turnbuckles or ropes. LOVE STORY recommends leaving 0.5–1 ft of extra space so attachments don’t overstretch the fabric, and they include multiple thicker ropes to help with tensioning.
The LOVE STORY shade is versatile for many outdoor areas but is not designed to be waterproof, so it’s unsuitable as a rain shelter. It performs well over decks, pergolas, patios, poolside lounges and carports where sun control and airflow are the priority.
Who is this for: The LOVE STORY 16' x 16' x 22' triangle sun shade sail is aimed at homeowners and outdoor designers who want a durable, high-UV-blocking canopy with a clean aesthetic. Choose this product if you need strong sun protection, good airflow, and a seamless fabric look for patios, pool areas or carports—and be prepared to add anchoring hardware and to avoid using it as a rain cover.
Q: Is the LOVE STORY triangle shade sail waterproof?
A: No. The sail provides sun and UV shading but is not waterproof and will not keep out rain.
Q: Do I get mounting hardware with the sail?
A: No. Anchors and turnbuckles are sold separately; allow 0.5–1 ft extra at corners for hardware.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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