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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
LOVE STORY's 12' x 16' turquoise rectangle sun shade sail is a single-piece HDPE patio cover that blocks 85–90% of UV rays while providing durable stainless-steel corner fittings for secure outdoor sun protection.
This large, vibrant turquoise shade sail is built from 100% new high-density polyethylene (HDPE) fabric engineered to resist UV degradation and deliver substantial shade for decks, pergolas, pools, carports and patios. Because the sail is cut from one whole piece of fabric rather than stitched panels, it stays taut, looks cleaner and avoids center seams that can sag or weaken performance. The package includes reinforced D-rings and 3–4 thicker ropes; mounting hardware such as turnbuckles or pad eyes is sold separately.
The fabric is made of 95% UV-resistant HDPE and provides an 85–90% shading rate (slightly lower for white versions). That level of coverage reduces direct sunlight intensity while allowing airflow to keep the space cooler than solid canopies.
Plan your mounting points carefully and allow extra space for installation accessories. You should leave 0.5–1 ft when measuring to account for fittings, and expect a manufacturing tolerance of about ±4 inches between outer D-ring edges.
Made from high-density polyethylene with reinforced stainless-steel D-rings, the sail resists UV breakdown and holds up to regular outdoor exposure. Routine cleaning and proper seasonal tensioning extend its life and appearance.
LOVE STORY offers customized sizes to match different layouts; confirm measurements and required extra allowance before ordering. Keep in mind customized sails are still non-waterproof and will follow the same manufacturing tolerances.
Who is this for: homeowners and renters looking to create a shaded outdoor living area—such as a backyard deck, pergola, poolside lounge, carport or patio—who want a breathable, UV-stable, attractive cover that installs with standard outdoor hardware. This product suits anyone who needs generous sun reduction without a permanent structure and is comfortable adding recommended mounting accessories for safe tensioning and long-term use.
Q: Is this shade sail waterproof?
A: No. The LOVE STORY HDPE sail provides sun protection but is not designed to be waterproof.
Q: What installation allowance should I leave when measuring?
A: Leave 0.5–1 ft extra for accessories and expect a ±4 inch tolerance between D-ring outer edges.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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