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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
LOVE STORY 10' x 13' Waterproof Sun Shade Sail is a PU-coated polyester canopy designed to block UV, shed light rain, and create cool, shaded outdoor space for patios, decks, and gardens.
This white 10' x 13' shade sail from LOVE STORY combines a heavy-duty 160GSM PES fabric with a PU waterproof coating and reinforced hardware points so you can add reliable sun protection and light-rain resistance to your outdoor living area. The sail is made with a hot-melt splicing process to reduce leaks at seams and a design that requires proper angled installation for optimal water runoff. Hardware is not included, and sizes may include a ±2 inch tolerance from D-ring edge to edge — so check measurements and mounting plans before buying.
The fabric is rated to block up to 98% of harmful UV rays and offers a shade rate between 90%–95% (white series 85%–90%). The PU coating increases water resistance so the canopy withstands light rain and shows a water pressure resistance of about 400 kPa. It is not meant for heavy storms or prolonged exposure to driving rain.
For reliable drainage and tension, install the sail at roughly a 30-degree angle from one corner to the opposite corner so rain runs off instead of pooling. Attach the D-rings to secure anchor points and pull the fabric taut; slack or flat mounting will allow water to collect and reduce performance. Because most sizes are made from two panels, ensure seams are tensioned and corners are fixed to rigid anchors.
LOVE STORY uses a hot-melt adhesive splicing process to join panels, specifically to improve water resistance at the joins. Most size options are made from two pieces, but the reinforced splice and seam construction minimize seepage under normal use. Still, avoid heavy, sustained rainstorms to reduce stress on seams and anchors.
Before ordering, consult the provided diagrams and leave a 0.5–1 ft allowance so you don’t end up with an oversize sail once hardware is added. The manufacturer allows custom sizes if you need a nonstandard dimension, but hardware such as turnbuckles, chains, or posts must be sourced separately. Expect a ±2 inch tolerance from outer D-ring to outer D-ring due to fabric characteristics.
Who is this for? The LOVE STORY 10' x 13' Waterproof Sun Shade Sail suits homeowners, renters, and small-business owners who want a durable, breathable canopy for patios, pergolas, poolside lounges, or market stalls. It’s a practical choice if you need strong UV protection and light-rain coverage with a clean white look, plus the option to size or customize for irregular outdoor layouts. Choose this sail when you want easy-to-tension coverage that prioritizes shade performance and straightforward outdoor installation planning.
Q: Is hardware included with the shade sail?
A: No. Hardware such as turnbuckles, ropes, or posts is not included and must be purchased separately.
Q: Can this sail be used in heavy rain or snow?
A: No. The sail resists light rain but is not designed for heavy storms, prolonged rain, or snow loads.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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