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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The LOVE STORY 6.5' x 10' waterproof sun shade sail is a PU-coated polyester canopy that shields patios from sun and light rain while blocking up to 98% of UV rays.
This rectangular dark grey shade sail is built from 160GSM PES fabric with a PU coating and reinforced D-rings, engineered to deliver a high shade rate and weather resistance for outdoor seating, decks, pergolas, and play areas. It balances sun protection with breathability, and is designed to shed light rain when installed correctly. The sail ships as a fabric piece (most sizes are spliced), and hardware for anchoring is sold separately.
The sail’s PU-coated 160GSM polyester fabric blocks up to 98% of UV rays and provides a shade rate between 90% and 95% (white series slightly lower). This significantly lowers direct sunlight beneath the canopy while maintaining a cooler microclimate compared with unshaded areas. The fabric is engineered to resist fading and maintain performance over time.
The sail is water-resistant thanks to its PU coating and a reinforced splicing method; it withstands light rain and has a water pressure resistance of 400 kPa. For reliable runoff and to avoid water pooling, mount the sail with at least a 30° slope and apply strong tension to all corners. Avoid using the sail in heavy storms or sustained downpours.
Most sizes are made from two fabric panels joined with a hot-melt adhesive splicing process to reinforce waterproof performance at the seam. Expect a manufacturing tolerance of approximately ±2 inches measured from D-ring edge to D-ring edge. When ordering, plan for 0.5–1 ft of extra space for installation hardware to ensure a correct fit.
LOVE STORY offers custom sizing to accommodate different patios, decks, and outdoor geometries. If your area requires an uncommon dimension, custom orders allow you to match the sail to your layout while preserving the same fabric and coating specifications. Customer support can advise on measurements and splicing considerations before purchase.
Who is this for: The LOVE STORY 6.5' x 10' waterproof sun shade sail is designed for homeowners and renters looking to add durable sun protection to patios, decks, outdoor dining spaces, playgrounds, and balcony areas. It fits customers who want a high UV-blocking, low-profile canopy in a neutral dark grey, and who can provide sturdy anchor points or separate mounting hardware. Ideal for those seeking improved outdoor comfort without permanent construction.
Q: Does the shade sail come with installation hardware?
A: No, hardware is not included. Plan to buy anchors, turnbuckles, and straps separately for proper installation.
Q: Can this sail be used in heavy rain or storms?
A: No, it resists light rain but is not designed for heavy storms or prolonged downpours; remove or secure it in severe weather.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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