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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The LOVE STORY 16' x 16' x 16' waterproof sun shade sail is a heavy-duty triangular patio canopy in dark grey that blocks UV, sheds light rain, and creates a cool, private outdoor area.
This triangular shade sail from LOVE STORY is built from 160GSM polyester with a PU coating and reinforced edges for outdoor use. Designed to deliver up to 98% UV protection and a high shade rate, it combines weather resistance with a clean modern look. The sail ships as pieces joined by a hot-melt splicing process that improves water resistance and keeps seams neat. Note that installation accessories are not included and size allowances are important when planning your mounting points.
The fabric is 160GSM PES with a PU coating, engineered to block most UV rays while reducing ambient heat beneath the canopy. Water pressure resistance and the sealed splicing help prevent seepage during light showers, though the sail is not intended for heavy storms.
Measure between your intended attachment points, leaving 0.5–1 ft of extra space for hardware and tensioning. Because most sizes are supplied in two pieces with D-ring attachments, expect a ±2 inch tolerance from D-ring outer edge to outer edge.
Install with maximum tension and a minimum 30-degree slope; this prevents water accumulation and reduces strain on seams. Regular seasonal checks for tension, wear, and hardware corrosion will extend the sail's usable life.
LOVE STORY offers multiple sizes and custom options to fit patios, decks, gardens, and poolside areas. Custom sails can match unique mounting layouts, but remember to specify exact dimensions and leave space for mounting hardware.
Who this is for: homeowners and renters who want a durable, weather-resistant triangular canopy to create shaded outdoor seating or dining areas without building permanent structures. It’s a practical choice for people seeking strong UV protection, simple seasonal setup, and a contemporary dark-grey aesthetic. If you need a fully custom layout or permanent mountings, plan for separate hardware purchases and consult the size diagrams to ensure a correct fit.
Q: Is hardware included with this shade sail?
A: No. The LOVE STORY shade sail does not include mounting hardware; purchase turnbuckles, pad eyes, or poles separately.
Q: Can the sail stay up in rain or wind?
A: It resists light rain and sheds water when installed at a 30° slope, but remove it in heavy storms or high winds for safety.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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