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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The LOVE STORY 16' x 16' x 16' triangle sun shade sail is a single-piece, UV-resistant HDPE canopy that provides 85%–90% sun protection for patios, pools, and outdoor living areas.
If you want a clean, modern-looking shade that reduces sun exposure and stays crisp without center seams, this dark grey triangular sail is cut from one whole panel of high-density polyethylene and finished with stainless steel D-rings. It’s built to deliver strong UV blockage and an attractive, low-profile silhouette for decks, pergolas, carports or poolside hangouts. Note that it’s designed for sun protection rather than waterproofing, and installation accessories are sold separately.
The sail is manufactured from 95% UV-stable, 100% new HDPE fabric engineered to block most direct sunlight. Expect an approximate shading rate in the 85%–90% range for dark colors, which reduces glare and surface heating underneath.
Each corner is fitted with a durable stainless steel D-ring to anchor the sail, and LOVE STORY recommends leaving 0.5–1 ft of clearance for mounting hardware so you don’t buy an oversized panel. Because of the fabric’s stretch and finishing, allow for a dimensional tolerance of about ±4 inches between D-rings when measuring.
The sail is made from a single, non-spliced piece of HDPE fabric to avoid center seams that can weaken structure or interrupt the look. LOVE STORY offers custom sizes to fit irregular or specific outdoor layouts, and thicker ropes are included to help with tensioning at installation.
This triangular shade is intended for creating shady, breathable outdoor areas — ideal over patios, decks, pergolas, poolside lounging spots, and carports. It reduces direct sunlight and heat but is not constructed to be waterproof, so it won’t keep out rain like a tarp or solid canopy.
Who is this for: This dark grey LOVE STORY triangle shade sail suits homeowners and property managers who want a minimalist, durable sun screen that preserves sightlines and airflow. It’s a good choice for people fitting a fixed triangular layout or looking for custom sizing, and for those who plan to use dedicated mounting hardware (recommended) for a taut, long-lasting installation. If you need full rain protection, consider a waterproof canopy instead.
Q: Is this shade sail waterproof?
A: No. The LOVE STORY HDPE sail is made for sun protection and airflow but is not waterproof.
Q: Do mounting accessories come included?
A: No. Accessories are sold separately; leave 0.5–1 ft clearance when planning hardware placement.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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