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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
This triangular shade sail from LOVE STORY combines a 160GSM PES fabric with a PU waterproof coating and reinforced seams to deliver durable sun protection and limited rain resistance for patios, decks, pergolas, and poolside seating. The sail’s design and hot-melt splicing process minimize leak risk where panels join, and the fabric provides a high shade rate so outdoor spaces stay cooler and more comfortable. Hardware is not included, and proper installation at an angle and under tension is required for best performance.
The LOVE STORY sail uses 160GSM PU-coated polyester that blocks the majority of sun exposure and resists light rain. Shade rate varies by color, with most shades offering 90–95% coverage and the lighter white series around 85–90%.
The stated dimensions refer to the triangle’s edge lengths; expect a manufacturing tolerance and measure installation points before ordering. Leave 0.5–1 ft of extra space for attachment hardware so the sail can be tensioned correctly without appearing oversized.
Install the sail with one corner higher to create a 30° slope and pull each corner taut so water runs off instead of pooling. Remove or lower the sail in severe weather, and clean gently with mild soap and water to preserve the PU coating and seams.
Who is this for? The LOVE STORY 16' triangular waterproof shade sail suits homeowners, renters, and small-business owners who want a durable, attractive canopy for patios, balconies, pool areas, or outdoor seating. It’s a practical option for anyone needing strong UV protection and light-rain resistance without installing a permanent roof; buyers should be prepared to supply compatible mounting hardware and to follow installation guidance for best results.
Q: Can I use this shade sail in heavy rain?
A: No. It resists light rain but is not designed for heavy rain, snow, or storms; remove it during severe weather.
Q: Is mounting hardware included with the sail?
A: No. Hardware is not included; allow 0.5–1 ft per corner and choose strong anchors for proper tension.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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