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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
LOVE STORY's 13' x 13' x 13' triangle sun shade sail in sand is a single-piece HDPE patio cover that blocks about 85–90% of sunlight while attaching with stainless-steel D-rings for stable outdoor shade.
This triangular shade sail is built from a single, unspliced panel of 100% new high-density polyethylene fabric engineered for UV resistance. Its sand color blends into most outdoor palettes while providing generous sun protection for decks, pergolas, pools, carports and patios. The design emphasizes durability and clean aesthetics—no center seams—and includes reinforced corner D-rings to simplify mounting with recommended accessories.
The LOVE STORY 13' triangle shade is made from 95% UV-resistant HDPE and delivers roughly an 85–90% shading rate (note: white variants yield 80–85%). It reduces direct sunlight and lowers glare, creating a cooler, more comfortable outdoor area without being fully waterproof.
Installation is straightforward when you plan anchor points and leave the recommended allowance for mounting hardware. The product requires spacing of 0.5–1 ft beyond the sail’s measured edges to accommodate accessories and avoid an oversized fit; expect a manufacturing tolerance of about ±4 inches between D-ring outer edges.
LOVE STORY uses a full-piece fabric without spliced seams across the center, which improves visual continuity and overall shade performance. Reinforced stitching and supplied thicker ropes (3–4 included) help hold the sail in place; using brand-recommended accessories is advised for best results.
Yes—LOVE STORY offers custom sizing options to fit different outdoor areas. Custom orders follow the same full-cut construction and material standards; remember that none of the variants are intended to be waterproof.
Who this is for: homeowners and renters who want a durable, attractive shade solution for patios, decks, pergolas, poolside areas, carports or outdoor dining spaces. Choose this 13' triangle sail if you need heavy sun reduction, a seamless aesthetic, and materials built for long-term outdoor exposure—just plan anchors ahead and pick installation hardware compatible with the recommended spacing.
Q: Is the LOVE STORY 13' triangle shade waterproof?
A: No, it’s made from breathable HDPE mesh for sun protection and is not waterproof.
Q: Do mounting accessories come with the shade sail?
A: The sail includes thicker ropes, but recommended mounting hardware is sold separately.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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