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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
LOVE STORY 12' x 12' x 12' Waterproof Sun Shade Sail in Taupe is a triangular, PU-coated 160GSM polyester canopy designed to block up to 98% of UV rays while shedding light rain for patio, deck, or backyard shade.
This taupe shade sail combines a durable 160GSM PES fabric with a PU coating and reinforced D-rings to create a sheltered area that lowers direct sun exposure and resists light rainfall. The sail is manufactured using a hot-melt splicing process for improved waterproof performance; most sizes use two panels joined at a seam. It is intended for seasonal or long-term use when installed correctly and is offered in multiple sizes to fit different outdoor layouts. Hardware is not included.
The fabric has a high shade rate—typically 90%–95% (85%–90% for white series)—and the PU coating increases water resistance and UV blocking. It is rated to resist light rain and withstands water pressure up to 400 kPa, but it is not built for heavy storms.
Measure from D-ring outer edges and allow 0.5–1 ft extra space for attachment hardware and tensioning. For reliable waterproofing, install the sail with a 30° slope and pull it taut so water runs off rather than pooling.
The sail’s panels are joined with a hot-melt splicing process to enhance waterproof performance, and every corner has reinforced D-rings for secure attachments. Routine maintenance involves cleaning with mild soap and water, drying completely before storage, and removing the sail during severe weather to prolong life.
Who is this for? The LOVE STORY 12' triangular shade sail in taupe suits homeowners and renters seeking a stylish, weather-resistant canopy for patios, pergolas, decks, poolsides, or outdoor dining spaces. It fits buyers who want a high shade-rate fabric with basic waterproofing for light rain, those who can provide or purchase their own mounting hardware, and anyone comfortable installing a tensioned sail at an angle for proper runoff. If you need a custom size or additional colors, the brand offers tailored options; contact the seller for details before ordering to ensure proper fit and installation requirements.
Q: Is hardware included with the shade sail?
A: No, hardware is not included; allow 0.5–1 ft for connectors and purchase anchors separately.
Q: Can I leave the sail up in heavy rain or storms?
A: No, the sail handles light rain but should be removed for heavy rain, snow, or strong winds.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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