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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
LOVE STORY 10' x 13' rectangle sun shade sail is a turquoise blue, UV-resistant HDPE patio cover that blocks roughly 85%–90% of sunlight while giving a continuous, non-spliced canopy for outdoor shade.
This shade sail is designed to create cool, comfortable outdoor spaces on decks, patios, pergolas, pool areas or carports. Made from a single-piece 95% UV-stable HDPE fabric with stainless steel D-rings at the corners, it prioritizes durability, sun protection and a neat, gap-free surface. The turquoise color adds a lively accent while the cut and material deliver airflow and long-lasting performance.
The LOVE STORY 10' x 13' sail uses high-density polyethylene engineered for sun control, providing an estimated 85%–90% shading rate (white variants are slightly lower). Its woven structure reflects and diffuses sunlight while allowing air to circulate so under-canopy temperatures drop without trapping heat.
Each corner has a stainless steel D-ring to attach ropes or turnbuckles; LOVE STORY supplies thicker ropes with the sail, but hardware (hooks, terminals, turnbuckles) is sold separately. Measure carefully and leave 0.5–1 ft of extra space for mounting accessories to ensure the sail fits your posts or anchors without being oversized.
The LOVE STORY sail is designed for shade and ventilation, not for waterproofing. The breathable HDPE fabric sheds some sun and light spray but will not provide a dry shelter in steady rain; secure and tension the sail properly to minimize flapping in wind and prolong fabric life.
LOVE STORY offers customization across multiple sizes to suit patios, pergolas, pools and carports; the 10' x 13' option is a ready size for small to medium areas. If your layout requires different proportions or an exact fit, you can order custom dimensions to better match posts and anchor points.
Who is this product for: homeowners, renters with secure anchor points, small-business owners and outdoor-hosting enthusiasts who want a durable, breathable shade solution that looks attractive and reduces sun exposure on decks, patios, poolside areas and carports. It suits anyone wanting a non-waterproof, air-permeable canopy with a seamless center panel and reliable corner fittings—ideal where airflow, sun control and style matter more than rain protection.
Q: Is the LOVE STORY shade sail waterproof?
A: No. It is breathable HDPE fabric designed for sun protection and airflow, not to keep out steady rain.
Q: What hardware do I need to install the 10' x 13' sail?
A: You need anchors, turnbuckles or hooks and proper ropes; LOVE STORY includes thicker ropes but hardware is sold separately.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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