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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
When pH drifts high, sanitizers become less effective at controlling bacteria and algae. Lowering pH with Spa Down restores the correct chemical balance, helping your sanitizer act as intended so your water stays cleaner between treatments.
Measure and add small amounts according to your spa volume and current pH/alkalinity readings. Dissolve or broadcast carefully with the pump running, then retest after circulation to confirm levels are within the target range.
Yes—Spa Down is formulated for compatibility with standard sanitizers, so you can use it alongside bromine, chlorine, or biguanide without interfering with their chemistry. It helps those sanitizers maintain peak performance when pH is returned to the correct range.
Frequency depends on load, bather use, and source water. Test water weekly; apply Spa Down whenever pH or alkalinity readings exceed recommended ranges to avoid scaling, cloudiness, and reduced sanitizer function.
Q: Can I use Spa Down with chlorine or bromine?
A: Yes. Spa Down is compatible with chlorine, bromine, and biguanide sanitizers and helps them work more effectively by returning pH to the ideal range.
Q: How much Spa Down should I add?
A: Dose depends on spa volume and test results. Start with small amounts, circulate 15–30 minutes, then retest and repeat until pH and alkalinity reach target ranges.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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