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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
KTWT 2-pack 160-0001PG deck supports are direct-fit Pearl Gray replacement mounts that secure BiltMor above-ground pool handrail posts to the deck for stronger, safer step assemblies.
When a deck support cracks, fades, or fails, the handrail and step assembly can become unstable. These KTWT replacements are molded from high-strength polypropylene (PP) to match the original fit and function of the 160-0001PG part. Each set contains two supports sized to the original specifications so you can restore the handrail connection quickly without costly upgrades or lengthy downtime.
These supports reconnect the handrail posts to the deck, transferring load from the rail down into the pool deck structure. Because they match the OEM hole diameter and support length, they align with existing hardware and provide the intended support geometry.
Manufactured from durable polypropylene, these supports resist moisture, pool chemicals, and outdoor sun exposure. The material choice and molding process give them long service life with minimal maintenance compared with inferior plastics.
Yes — the KTWT 160-0001PG replacements are designed as OEM-compatible components for BiltMor above-ground pool steps. Their dimensions mirror the original part so they pair with standard handrail bolts, screws, and deck surfaces used on these models.
Replacement is straightforward: remove the damaged support, position the KTWT piece, and secure the post with the original hardware. Typical installations require only basic hand tools, and matching dimensions keep reworking to a minimum.
Who is this for: Pool owners, maintenance crews, and property managers with BiltMor above-ground steps who need a reliable, OEM-compatible repair without replacing the entire ladder or handrail. If you want a budget-friendly, durable replacement that matches original dimensions and keeps your pool entry safe and stable, this KTWT 2-pack is a practical choice.
Q: Are these deck supports compatible with all BiltMor above-ground steps?
A: They are designed to match the 160-0001PG specification for BiltMor models using a 2" hole and 22" support length; check your original part dimensions to confirm fit.
Q: Do I need special tools to install the replacement supports?
A: No special tools required — basic hand tools like a wrench and screwdriver are usually sufficient for a straightforward swap.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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