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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
Measure your existing opening before ordering: the KTWT skimmer has an outer dimension of 8 3/8" x 8 1/8" and an inner opening of 5 7/8" x 5 3/8", matching most standard thru-wall profiles. The kit includes multiple adapters to fit popular systems, but a quick size check prevents surprises.
The KTWT package arrives with a full complement of parts so you won’t need extra purchases: the skimmer body and cover, faceplate and faceplate cover, skimmer weir, basket, gasket, vacuum plate, hose fitting adapter, return fitting and a set of 12 stainless-steel screws. An illustrated installation manual is included to guide a straightforward DIY swap.
Installation is beginner-friendly: the skimmer lines up with existing screw holes on most above-ground pool walls, and the manual outlines step-by-step assembly. Basic tools are all that’s required, and the included hardware and adapters reduce the chance of compatibility problems.
The KTWT skimmer is engineered to work with many filtration systems — including Hayward, Jacuzzi, PacFab and others — by channeling floating debris into the basket before water reaches the pump. Using the vacuum plate and proper fittings helps preserve pump performance and reduces strain on filters by trapping leaves and surface grit first.
Q: Does this skimmer fit Hayward systems?
A: Yes — the KTWT skimmer is compatible with Hayward-style cutouts and includes adapters for many Hayward connections.
Q: Are the screws and gasket included?
A: Yes, the kit includes 12 stainless-steel screws and a gasket for a secure, watertight installation.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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