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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
These 32-inch KOSSLY Sympathy Wind Chimes combine durable materials, a printed remembrance verse, and carefully tuned aluminum tubes to create a meaningful outdoor keepsake. Thoughtfully packaged as a bereavement gift, the chimes are intended to bring calm and a sense of presence to anyone grieving the loss of a mother, father, or other treasured person.
The printed poem — "Those we love don't go away, they walk beside us everyday..." — offers a gentle, repeatable reminder of ongoing connection. The visible verse on the chime provides a focal point for memory and reflection during quiet moments outdoors.
KOSSLY uses thickened aluminum alloy tubes that are powder-coated to resist corrosion, paired with pinewood components for balanced resonance. The tubes are tuned to produce low, sustained tones meant to be calming rather than intrusive.
Each unit is boxed in elegant gift packaging and includes a sympathy card with a blank back for a personalized message. The presentation is intended to make gifting simple while conveying care and respect.
The compact 32" size fits well on porches, pergolas, garden hooks, and balcony rails. The materials are weather-resistant, but occasional cleaning and sheltered placement in extreme weather will extend the chime's finish and sound quality.
Who is this for? The KOSSLY 32" Sympathy Wind Chimes are for anyone seeking a respectful, long-lasting memorial gift that balances aesthetic simplicity with soothing acoustics. They work well as a condolence present from friends or family, a remembrance piece for households that value outdoor reflection, or as a thoughtful way to mark the life of a parent, partner, or dear friend.
Q: Are these wind chimes suitable for outdoor use year-round?
A: Yes, they’re powder-coated and weather-resistant, but bring them indoors during extreme storms or prolonged winter exposure.
Q: Does the package include a sympathy card?
A: Yes, each chime includes an elegantly packaged sympathy card with a blank back for your personal message.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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