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Free UK delivery on every order. Packed within 1 business day; typically delivered in 2–4 business days (3–6 for Highlands, islands and NI). Every parcel is tracked.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free 30-day returns. Email us for a prepaid label — refunds land within 3–5 business days of the return arriving. Your statutory rights always apply on top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real people, real answers — email gardenluxe.co.uk@gmail.com with your order number or product question and we will reply within one business day.
The canopy spans 15 ft long by 9 ft wide, creating a large rectangular footprint that covers seating groups, outdoor dining sets, or a pair of loungers. Its 8 ft height gives comfortable head clearance while maintaining a low enough profile to block midday sun.
The umbrella uses a sturdy rib layout and powder-coated steel to strengthen the frame, while a trio of top vents encourages airflow and reduces uplift in breezy conditions. Stability is further enhanced by the included cross-base and two sandbags that you fill with sand to anchor the unit securely to the ground.
Opening and closing is simple thanks to a smooth metal crank mechanism that requires minimal effort to raise or lower the canopy. The 100% polyester fabric resists fading and provides UV defense; store the umbrella and cover it during storms or prolonged inactivity to prolong service life.
Package contents include the JEAREY rectangular canopy and pole assembly, cross base, two empty sandbags, and a dust cover; sand is not supplied. For customer support or to order replacement parts such as ribs, sandbags, or a replacement canopy, JEAREY offers assistance—contact customer service for exact part IDs and compatibility.
Q: Does the umbrella include sand for the sandbags?
A: No—sand is not included. Each sandbag should be filled with 100–180 pounds of sand for proper stability.
Q: Can the umbrella stay up in windy conditions?
A: The top vents and sandbag-anchored cross base improve wind performance, but remove or secure the umbrella during strong storms.
Free UK delivery on every order — packed within 1 business day, arriving in 2–4 business days.
Free 30-day returns — email us for a prepaid label; refunds land within 3–5 business days of the return arriving.
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